Responsibilities of the Shelter Manager include but are not limited to:   

Staff –

• Leading assigned staff and volunteers to provide a high-performing culture in accord with My Sister’s Place core values and ethics; and,
• Hiring, performance management and retention are the manager’s responsibility in close consultation with the Executive Director.

Residents (Oversight Role) –  

• Interviewing and selecting for stay shelter and transitional housing residents according to My Sister’s Place eligibility criteria;
• Completing assessments, budgets and other tools with residents upon arrival and monthly thereafter while in residence to determine their needs and progress towards achieving housing independence;
• Encouraging residents to develop and strengthen their relationship with Jesus;
• Coaching and counseling residents including identifying and sharing external resources according to their needs;
• Providing case management and assistance to secure stable permanent housing;
• Coordinating with other service agencies and providers to fill gaps in My Sister’s Place capabilities to deliver the best support and care for residents;
• Ensuring residents comply with program guidelines; and,
• Ensuring the shelter is always a clean, welcoming and safe environment that clearly communicates God’s love and care.

Administration –

• Ensuring compliance with all policies, procedures, regulations and security measures;
• Maintaining accurate records to ensure accurate data collection and reporting;
• Completing and submitting reports specific to shelter services;
• Recommending and implementing improvements regarding resident care and development as well as facility quality;
• Ensuring the shelter and transitional housing facilities are maintained in excellent condition and equipment is functioning well. Maintenance requiring significant expense must be approved by the Executive Director;
• Maintaining the fiscal integrity and Godly stewardship of My Sister’s Place by ensuring sound financial practices for the shelter and transitional housing units and within budgetary boundaries;
• Ensuring timely communication and coordination with the Executive Director regarding plans, needs and significant incidents; and
• Representing My Sister’s Place in the community in accordance with its mission. Shelter Manager must work with the Executive Director regarding any formal public appearance and/or media request.

Other duties may be assigned from time to time.